At Valpico, we strive to make the shipping process as simple and straight-forward as possible for our customers. Below, you can read about all aspects in regards to how we handle shipping and delivery.
1. DELIVERY & SHIPPING METHODS
When you’ve placed an order, we aim to dispatch the order within 24 business hours of verification. This timeframe may wary depending on the workload in our warehouse and/or by other factors such as holidays. When your order has been shipped, you will receive a confirmation email and tracking number. If there’s been more than two business days since you placed your order and you have not received a tracking number, please contact us and we will be happy to assist you. If the order is to be delivered to an area where our carriers cannot deliver, we reserve the right to use an alternative carrier or cancel the order. Valpico is not responsible for any losses or damages made after your order has been dispatched. Furthermore, it’s the customer’s responsibility to monitor the tracking information provided, and should a problem arise with the delivery, you should contact the carrier used. If an item is lost, we will help you to the best of our abilities. Unfortunately, we will not be able to provide a replacement or a refund until the item(s) have been returned to our warehouse in the same condition as it was when sent. If you have further questions about shipping, please contact us by sending a message to email@example.com
2. DELIVERY TIMES
If you placed your order between before 12pm CET every day of the week, your order will ship out that day. If you purchase after 12pm CET, your order will be shipped the following day. The usual delivery time for orders is around 3-5 business days worldwide.
3. INCORRECT DELIVERY ADDRESS/REROUTING
When placing an order, Valpico assumes that the address supplied is correct and verified. Should the need for additional shipping occur due to an invalid address or something similar, charges may fall on the customer.
4. IMPORT FEES/DELIVERY CHARGES
The prices on the Valpico website only include the price for the item and the shipping cost. No additional charges such as delivery charges and/or import fees are included. These will be charged by the carrier used and/or you local customs office and/or government. Please note that should the customer decline these charges upon delivery of your order, Valpico has the right to settle them in order to have the item(s) returned to our warehouse. The costs associated with this process will be deducted from your refund as a restocking fee. If you live within the EU, all fees will be covered and you will not receive any additional fees to receive your order. If the delivery address is located outside the EU, VAT and other import duties/taxes are not included, and may apply to the customer. Please note that Valpico has no control over these charges and that you are responsible to pay such import duties and taxes.
If the order is delayed in such a way that the customer no longer wish to fulfill the order, it is the customer’s responsibility to correctly cancel the order. If the order has been dispatched before cancelling the order, the customer is required to receive the order. Cancellation is not valid until the customer has contacted Valpico and confirmed that the order has been cancelled. If the item(s) are not available or out of stock, Valpico has the right to cancel the order and refund the paid amount to the customer. If the item's resell value has been reduced due to issues with the item(s), we reserve the right to deduct the sum corresponding to the item's reduction in value.
5. DAMAGE FROM TRANSPORT
If your item(s) were damaged during transport, you should contact Valpico as well as the carrier used within 7 days after delivery was made. You will need to inform us about what was damaged. Please note that you may need to send an image or several of the damaged item(s). You also need to send us the case number of the carrier company’s claim form. When this information has been processed and approved, we will send you a new item to replace the damaged one.
6. LOST IN TRANSIT
Once your order has been dispatched and transferred to the carrier, the responsibility for the delivery is no longer in the hands of Valpico. If your order was lost during transport, no actions will be taken by Valpico until the Carrier has performed and concluded its investigation. All orders containing watches are insured and should the Carrier deem the item(s) to be lost, the order will be replaced.
1. WHAT IS YOUR RETURN POLICY?
You have the right to return products purchased directly from Valpico.com within 14 days of having received the item for a full refund. Please note that the customer is responsible for the costs when returning item(s) to Valpico. The item must be unused and in the same, new condition that it was when received. It also has to be in its original packaging with all labels and protective stickers intact to be eligible for a refund. Returns that have been damaged or altered in any way may not be accepted. Returns are only accepted for items purchased directly from the Valpico website. Items purchased directly from Valpico.com can be returned to our customer center once you’ve contacted us regarding your wish to refund the item and we've given you further instructions. Shipping costs of returned items are non-refundable. Please note that item(s) purchased from Valpico.com can not be returned at a retail store.
2. HOW TO MAKE A RETURN
To make a return, contact us at firstname.lastname@example.org to schedule the return and receive a return lable. It is very important that returns are packaged in a way that will not cause damage to the item(s) during transit. If the item(s) have been discontinued, you will receive a full refund. Once we have received your item, we try to process it as quickly as possible. This process may take up to seven business days. Refunds can take up to 10 business days to clear, although it may take longer to appear on bank or credit card statements. Items that require repair may take up to four weeks to process, although this process is usually much quicker than that. Kindly note that returns made without contacting our customer service department may be refused. Once we’ve received the item(s) and verified that it is unused and in new condition, the return will be processed and a full refund will be made.
3. WRONG, DAMAGED OR DEFECTIVE ITEM(S)
If you’ve received the wrong item, or an item that is damaged or otherwise defective, you shall contact Valpico within 7 days from receiving the item(s). Please include the order number and the reason for the complaint. We will get back to you as soon as possible with instructions on how to return the item(s). It is very important that returns are packaged in a way that will not cause damage to the item(s) during transit. If the item(s) have been discontinued, you will receive a full refund.